![]() ![]() The keyboard on the Folio Touch offers just the right amount of key travel and provides a satisfying clicky-ness that I miss when using other iPad keyboards. Of course, the most critical factor in keyboard and trackpad cases is the keyboard and trackpad, which is where the Folio Touch shines. Which is to say that in my case it was not a minor cosmetic thing.Logitech Folio Touch For Ipad Air 4 Review Keystroke (Image credit: Christopher Close / iMore) ![]() Edit to note that at the point I exchanged I could see the underlying material where the connections in the hinges are. I’ll see if I can find the images of the hinge flaking off. ![]() I used mine for a full year and when I finally took it in it looked terrible. If it’s minor and the item is still working well, I would just keep using it. One last thought, I think an item that is heavily used is going to show signs of use. ![]() Do you see any wrinkling? Anyone else seen this? I think it was clear that I had not abused it but that something strange was happening. I don’t know how wide spread the issue is and I’m glad they replaced it. In my case I think it was very obvious that some sort of chemistry was going on. It was very well and constantly used but taken care of. When in transport it went into a cushioned sleeve. By this time 80% of the cover was intensely wrinkled. The Apple staff person suggested it could have also been heat. My theory was that the wrinkling was caused by interaction with the oil of my skin. Something you might expect a fabric hinge to do after a year of use. It still functioned but looked terrible and the hinge had become very loose feeling. By the fall the entire length of the hinge was flaking off in pieces. Over the summer the wrinkling began to bubble up along the hinge and then started to flake off. Which was most of the case on the bottom where it might touch my legs or where my hands would often touch on the backside when I adjusted the angles or was hand holding the iPad. It occurred in places where the folio touched my skin. After 4 or so months I started to notice I wrinkling on the case. I have a story about my Smart Keyboard Folio that might be worth relating here. Let this be warning for some of you who are using the iPad keyboard folio to protect it. Have we known that using the folio case as protection and as a case for the iPad we would have bought a sleeve to protect it. I asked if since normal wear and tear can void the folio case, should I put my iPad Pro with the folio case in another case to protect it but she couldn’t even answer a yes or no. When I called Apple Support and sent them pictures, a Product Specialist told us that they will follow the authorized service center assessment and I should follow the option that was provided for us. But the tear came from normal usage as she usually carry it in her bag so the corners usually gets teared from other stuff in her bag. We even have an AppleCare with the device along with the accessory. We were shown an Apple document attesting that wear and tear will void the warranty. When they examine the keyboard without even checking for diagnostics, we were told that the wear and tear on corners voids the warranty and we have to pay for keyboard replacement. My girlfriend’s iPad Pro 11” keyboard started to get flaky so we decided to bring it to an authorized service center. Button presses sometimes doesn’t register, sometimes it types on it own with multiple characters. Edit: clarification, we are not trying to have the keyboard serviced because of the physical corner damage it’s because the keyboard is not working. ![]()
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